With Excellence in Action Awards, NRC Health recognizes outstanding service and engagement in long-term care and senior living
Exceptional skilled nursing, assisted living, and independent living organizations earned this national distinction by achieving 90th percentile scores for resident and employee satisfaction
LINCOLN, Neb., Aug. 13, 2018 (GLOBE NEWSWIRE) -- Today, NRC Health has recognized over 600 exceptional long-term care and senior living organizations with the 2018 Excellence in Action awards. This honor, awarded exclusively to NRC Health post-acute partners, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.
“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”
To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive reponses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”
About NRC Health
NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings, including skilled nursing homes, assisted living communities, independent living communities, and continuing-care retirement communities.
NRC Health is focused on enabling human understanding across the care journey. As long-term care providers continue to broaden their offerings and align with hospitals and health systems for plan-of-care transition partnerships, our post-acute customer experience solutions open the door by demonstrating proactive leadership in quality measurement and improvement.
CONTACT: Contact: Kayla Lounsbery Marketing Director NRC Health 800-388-4264 firstname.lastname@example.org
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